Sales are restricted to qualified researchers aged 21 and older who are purchasing for laboratory, scientific, or analytical research. Institutional buyers can contact the desk regarding bulk lots and lot reservations.<\/p>\n\n\n\n
An institutional letter is not required for standard catalog orders. However, PrimeOps Compounds reserves the right to request verification for bulk lots. Age confirmation and research-use confirmation are required at checkout for every order.<\/p>\n\n\n\n
No. All products are supplied strictly for research use only. They are not intended for human or veterinary use, food, cosmetic, or household applications. The Research Use Only<\/strong> notice appears on every product page.<\/p>\n\n\n\n A lot\u2019s Certificate of Analysis is posted to the COA Library and matched by lot number, allowing each vial to be linked to its corresponding documentation. When a lot\u2019s COA is still being processed, the listing displays \u201cCOA pending\u201d<\/strong> until the record is posted.<\/p>\n\n\n\n Pending records display \u201cCOA pending\u201d<\/strong> on the product page rather than a substitute claim. If you need a specific record, contact the desk with the lot number, and PrimeOps Compounds will follow up.<\/p>\n\n\n\n Lot records are retained. To request a historical record for a discontinued lot, contact the desk with the lot number so it can be located.<\/p>\n\n\n\n Lyophilized vials are packed in a foam-lined parcel. A phase-change cold pack is added for temperature-sensitive items, and shipments are routed through a signature-on-delivery courier.<\/p>\n\n\n\n PrimeOps Compounds is currently unable to ship to Idaho, Nevada, or Louisiana<\/strong>. Checkout displays an inline notice when a restricted state is selected.<\/p>\n\n\n\n International orders are evaluated case by case for institutional buyers only and are not available through the open catalog. Contact the desk to discuss international orders.<\/p>\n\n\n\n Because research materials require chain-of-custody documentation, returns are limited to misshipped lots and vials damaged during transit. Issues must be reported within 72 hours of delivery. See the Refund and Returns Policy<\/strong> for the complete procedure.<\/p>\n\n\n\nCertificates & Documentation<\/h2>\n\n\n\n
Where can I find the documentation for my lot?<\/h3>\n\n\n\n
What if a lot\u2019s record has not been posted yet?<\/h3>\n\n\n\n
How long are records kept?<\/h3>\n\n\n\n
Shipping & Handling<\/h2>\n\n\n\n
How are vials packaged for transit?<\/h3>\n\n\n\n
Which US states are restricted?<\/h3>\n\n\n\n
Do you ship internationally?<\/h3>\n\n\n\n
Returns<\/h2>\n\n\n\n
What is your return policy?<\/h3>\n\n\n\n
What if my package arrives compromised?<\/h3>\n\n\n\n